Refund and Returns Policy
In the unfortunate event that you are not completely satisfied with the product you ordered, we will assist you in returning the product provided you meet our return conditions.
1. Return Request Period: 30 Days
You have 30 days from the date of receipt to submit a return request. Please ensure that the product is kept in its original condition, and submit the request within this period. After 30 days, we will not accept any return requests.
2. Return Conditions
To request a return, the product must comply with the following conditions:
- Product Condition: The product must be intact, unused, unwashed, and with all labels intact. The product must not show signs of damage caused by the user.
- Manufacturing Defects: If the product has a manufacturing defect or is damaged during shipping, please send us photos or videos describing the product condition.
- Wrong Product: If you receive the wrong product (different in size, color, or design than the order), we will support an exchange or refund.
- Proof of purchase: Please provide your purchase receipt or order number so we can process your request.
3. Non-Returnable Products
- Special Promotional Products: Products purchased during a special promotion or sale are not returnable unless they are defective.
- Personalized Products: Products designed to your specific specifications are also not returnable unless there is a manufacturing defect.
4. Return Process
We have streamlined the return process to make it easy for you:
- Contact Us: Send an email to [email protected] with a detailed description of the item you wish to return (including photos or videos if available).
- Request Approval: We will respond to your request within 3-5 business days.
- Returning the Product: Once your request is approved, you will receive return shipping information. It is your responsibility to return the product in the same condition as when you received it.
- Refunds: Once we receive and inspect the product, we will process the refund within 30 business days via your original payment method.
5. Late or Missing Refund
If you have not received your refund within the specified time, please follow these steps:
- Check your bank account or contact your credit card issuer.
- If you have not received your refund, please contact us at [email protected] for assistance.
6. Cancellations
You can cancel your order within 24 hours of placing it. Orders cancelled within this time will be fully refunded. After 24 hours, the order will be processed and cannot be canceled.
We appreciate your support and are always ready to assist you if you have any questions regarding the return or refund process. Please do not hesitate to contact us at [email protected], we will always be with you!
7. Contact Us
Address: 1260 Mozart Dr, Virginia Beach, VA 23454, US
Time: 8:00AM – 6:00PM Monday to Friday
Email: [email protected]