Shipping Policy

1. Delivery Time

Order closing time: 6:00pm (EST)

Processing time: 1-3 business days (Monday – Friday)

Total delivery time: 7-15 business days Shipping (Monday – Friday)

Emails will be sent to you if there are any updates on your order and you are requested to respond promptly. Therefore, please ensure that the email address you provide when placing your order is valid.

Note: Weekend orders will be processed the next business day

2. Shipping Costs

We will offer a flat rate of $6.99 for all orders.

3. Shipping Addresses

At botsford.store, we only ship within the United States. This ensures fast delivery times and reasonable shipping costs for our customers nationwide. Your order will be shipped to any address in the United States through trusted shipping partners, ensuring your product arrives safely and on time.

4. Shipping Agents

We work with FedEx as our primary shipping service. FedEx is known for its fast, safe, and reliable delivery service, ensuring your product arrives in the best possible condition. We track the shipping process and provide a tracking number so you can easily check the status of your order.

5. Damaged or Lost Packages

We take great care to ensure your order arrives in perfect condition. If the item you ordered is damaged, we apologize. Please email us at [email protected] within one week with a photo of the damaged item, your order number, and any other information you may have about your order to help us resolve this issue for you quickly. We will respond to you as soon as possible!

6. Returned Packages

In the event of a return due to an incorrect address or non-delivery, we will contact you to discuss resend options. Additional shipping charges may apply.

7. Tracking Your Order

You will receive a confirmation email or text message with your tracking number and a link to track your package. To track your package, you can visit our tracking page. If you are unsure of your number, please check our delivery confirmation email.

8. Contact us

If you have any questions or concerns regarding shipping, delivery, damaged or lost packages, or returns, please contact us. We are here to assist you throughout the shipping process and ensure a smooth delivery experience.

Address: 1260 Mozart Dr, Virginia Beach, VA 23454, US

Time: 8:00AM – 6:00PM Monday to Friday

Email: [email protected].