Refund and Returns Policy

In the unfortunate event that you are not completely satisfied with the product you ordered, we will assist you in returning the product provided you meet our return conditions. Your order may be returned to us within 30 days of receipt for an exchange, credit or refund of the purchase price.

Damaged or defective products:

If you receive a damaged or defective product from our store, please CONTACT US within 48 hours of receiving the product. We will either issue a full refund or provide a replacement box, depending on your preference.

Return Conditions:

To be eligible for a return, the ordered product must be unused, undamaged, and in its original packaging. Additionally, you must contact our customer support within 30 days of receiving the product to initiate the return process.

Return Process:

To initiate a return, please contact our customer support via email [email protected]. Our support team will guide you through the return process and provide you with a return shipping address.

We recommend using a trackable shipping method to ensure that the item reaches us safely. Once we receive the returned item and verify the condition of the item, we will process the refund.

The refund will be returned to your original account within a certain number of days.

If it has passed and you have not received the money, please check your receiving account again and then contact us to resolve the issue.

Returns

We do not provide direct return service for our cases. If you would like to exchange the product for another model or design, please contact us and our team will guide you.

Cancel

If you would like to cancel your order, please contact us within 48 hours of purchasing the product and our team will check the status of your order and cancel it if the product has not been shipped.

CONTACT US

Email: [email protected]

Working hours: 8am – 6pm (from Monday to Friday)